{"id":16183,"date":"2015-08-18T21:18:17","date_gmt":"2015-08-18T13:18:17","guid":{"rendered":"http:\/\/www.aplusgroup.hk\/en\/?page_id=16183"},"modified":"2023-04-21T09:59:30","modified_gmt":"2023-04-21T01:59:30","slug":"customer-services","status":"publish","type":"page","link":"http:\/\/www.aplusgroup.hk\/en\/customer-services\/","title":{"rendered":"Customer Services"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<div class='white' style='background:#fafafa; border:solid 0px #f0f0f0; border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='sample_slider' class='owl-carousel sa_owl_theme owl-pagination-true autohide-arrows' data-slider-id='sample_slider' style='visibility:hidden;'>\n<div id='sample_slider_slide01' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;http:\/\/www.aplusgroup.hk\/wp-content\/uploads\/2024\/03\/DHE_-1-scaled.jpg&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; background-color:rgb(255, 255, 255); '><\/div>\n<div id='sample_slider_slide02' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url(&quot;http:\/\/www.aplusgroup.hk\/wp-content\/uploads\/2024\/03\/DHE_-1-scaled.jpg&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; background-color:rgb(255, 255, 255); '><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() {\n\t\tjQuery('#sample_slider').owlCarousel({\n\t\t\titems : 1,\n\t\t\tsmartSpeed : 300,\n\t\t\tautoplay : true,\n\t\t\tautoplayTimeout : 4000,\n\t\t\tautoplayHoverPause : true,\n\t\t\tsmartSpeed : 300,\n\t\t\tfluidSpeed : 300,\n\t\t\tautoplaySpeed : 300,\n\t\t\tnavSpeed : 300,\n\t\t\tdotsSpeed : 300,\n\t\t\tloop : true,\n\t\t\tnav : true,\n\t\t\tnavText : ['Previous','Next'],\n\t\t\tdots : true,\n\t\t\tresponsiveRefreshRate : 200,\n\t\t\tslideBy : 1,\n\t\t\tmergeFit : true,\n\t\t\tautoHeight : true,\n\t\t\tmouseDrag : false,\n\t\t\ttouchDrag : true\n\t\t});\n\t\tjQuery('#sample_slider').css('visibility', 'visible');\n\t\tsa_resize_sample_slider();\n\t\twindow.addEventListener('resize', sa_resize_sample_slider);\n\t\tfunction sa_resize_sample_slider() {\n\t\t\tvar min_height = '40';\n\t\t\tvar win_width = jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#sample_slider').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t} else if (win_width < 1500) {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t} else {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t}\n\t\t\tslide_width = Math.round(slide_width);\n\t\t\tvar slide_height = '0';\n\t\t\tif (min_height == 'aspect43') {\n\t\t\t\tslide_height = (slide_width \/ 4) * 3;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else if (min_height == 'aspect169') {\n\t\t\t\tslide_height = (slide_width \/ 16) * 9;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else {\n\t\t\t\tslide_height = (slide_width \/ 100) * min_height;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t}\n\t\t\tjQuery('#sample_slider .owl-item .sa_hover_container').css('min-height', slide_height+'px');\n\t\t}\n\t\tvar owl_goto = jQuery('#sample_slider');\n\t\tjQuery('.sample_slider_goto1').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 0);\n\t\t});\n\t\tjQuery('.sample_slider_goto2').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 1);\n\t\t});\n\t\tvar resize_22412 = jQuery('.owl-carousel');\n\t\tresize_22412.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<p>&nbsp;<\/p>\n<p>[vc_row margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243; full_width=&#8221;&#8221; padding_left=&#8221;0&#8243; padding_right=&#8221;0&#8243; animation=&#8221;&#8221; type=&#8221;&#8221; bg_color=&#8221;&#8221; bg_position=&#8221;top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_cover=&#8221;false&#8221; bg_attachment=&#8221;false&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; enable_parallax=&#8221;&#8221; parallax_speed=&#8221;0.1&#8243; bg_video_src_mp4=&#8221;&#8221; bg_video_src_ogv=&#8221;&#8221; bg_video_src_webm=&#8221;&#8221; bg_type=&#8221;&#8221; parallax_style=&#8221;&#8221; bg_image_new=&#8221;&#8221; layer_image=&#8221;&#8221; bg_image_repeat=&#8221;&#8221; bg_image_size=&#8221;&#8221; bg_cstm_size=&#8221;&#8221; bg_img_attach=&#8221;&#8221; parallax_sense=&#8221;&#8221; bg_image_posiiton=&#8221;&#8221; animation_direction=&#8221;&#8221; animation_repeat=&#8221;&#8221; video_url=&#8221;&#8221; video_url_2=&#8221;&#8221; u_video_url=&#8221;&#8221; video_opts=&#8221;&#8221; video_poster=&#8221;&#8221; 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enable_overlay=&#8221;&#8221; overlay_color=&#8221;&#8221; overlay_pattern=&#8221;&#8221; overlay_pattern_opacity=&#8221;&#8221; overlay_pattern_size=&#8221;&#8221; overlay_pattern_attachment=&#8221;&#8221; multi_color_overlay=&#8221;&#8221; multi_color_overlay_opacity=&#8221;&#8221; seperator_enable=&#8221;&#8221; seperator_type=&#8221;&#8221; seperator_position=&#8221;&#8221; seperator_shape_size=&#8221;&#8221; seperator_svg_height=&#8221;&#8221; seperator_shape_background=&#8221;&#8221; seperator_shape_border=&#8221;&#8221; seperator_shape_border_color=&#8221;&#8221; seperator_shape_border_width=&#8221;&#8221; icon_type=&#8221;&#8221; icon=&#8221;&#8221; icon_size=&#8221;&#8221; icon_color=&#8221;&#8221; icon_style=&#8221;&#8221; icon_color_bg=&#8221;&#8221; icon_border_style=&#8221;&#8221; icon_color_border=&#8221;&#8221; icon_border_size=&#8221;&#8221; icon_border_radius=&#8221;&#8221; icon_border_spacing=&#8221;&#8221; icon_img=&#8221;&#8221; img_width=&#8221;&#8221; ult_hide_row=&#8221;&#8221; ult_hide_row_large_screen=&#8221;&#8221; ult_hide_row_desktop=&#8221;&#8221; ult_hide_row_tablet=&#8221;&#8221; ult_hide_row_tablet_small=&#8221;&#8221; ult_hide_row_mobile=&#8221;&#8221; ult_hide_row_mobile_large=&#8221;&#8221;][vc_column width=&#8221;1\/1&#8243; animation=&#8221;&#8221;][vc_empty_space height=&#8221;32px&#8221;][vc_empty_space height=&#8221;32px&#8221;][vc_column_text css_animation=&#8221;&#8221;]<\/p>\n<h3>Our Customer Services Pledge<\/h3>\n<p>We understand that for a customer, the quality of the after sales service is often just as important as the quality of the product itself. We therefore pledge to match the excellence you expect of our products with the excellence of our customer service.<\/p>\n<h3>Dedicated A Plus Hotline<\/h3>\n<p>Our large Customer Services team operates the A-Plus hotline, providing a first port of call for consumers. We strive to be both helpful and polite and pledge to treat each query with the utmost care.<\/p>\n<h3>Full Technical Support<\/h3>\n<p>A-Plus also has a dedicated team of professional technicians providing consumers with full technical support if they encounter any problems with A-Plus products.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243; full_width=&#8221;&#8221; padding_left=&#8221;0&#8243; padding_right=&#8221;0&#8243; animation=&#8221;&#8221; type=&#8221;&#8221; bg_color=&#8221;&#8221; bg_position=&#8221;top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_cover=&#8221;false&#8221; bg_attachment=&#8221;false&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; enable_parallax=&#8221;&#8221; parallax_speed=&#8221;0.1&#8243; bg_video_src_mp4=&#8221;&#8221; bg_video_src_ogv=&#8221;&#8221; bg_video_src_webm=&#8221;&#8221; bg_type=&#8221;&#8221; parallax_style=&#8221;&#8221; bg_image_new=&#8221;&#8221; layer_image=&#8221;&#8221; 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